Frequently asked questions
Is my child's data private and secure?
All data is stored locally on your device. Caru has no servers and we never see your records. Data backs up to your personal iCloud (iOS) or Google Drive (Android) account. We have no way to access your data even if we wanted to.
How do I back up my data?
Caru backs up automatically to your device's cloud storage when enabled. You can also create a manual backup via Settings → Export Your Data.
How do I restore my data on a new phone?
iPhone users: restoring from an iCloud backup includes Caru data automatically. Alternatively, install Caru on your new device, then go to Settings → Import Data and select your previous backup file.
How does the medicine dose calculator work?
The calculator determines the correct Paracetamol or Ibuprofen dose based on your child's weight. Always verify doses with a pharmacist or GP if you're unsure.
What does the medicine timer do?
When you log a dose, Caru starts a countdown showing when the next dose is safe to give. Paracetamol interval: 4 hours. Ibuprofen: 6–8 hours. A notification alerts you when it's safe to give the next dose.
Which Australian states and territories are supported?
All 8 Australian states and territories: NSW, VIC, QLD, SA, WA, NT, ACT, and TAS. New Zealand is also supported with the Well Child Tamariki Ora schedule.
How do I add a second child?
Go to Settings → Add child. You can switch between children using the child selector at the top of the Home screen.
Can I share records with my partner or co-carer?
You can export records and share the file for manual import on another device. Real-time family sync is planned for a future version.
I deleted the app — is my data gone?
With cloud backup enabled, reinstall Caru and use Settings → Import backup. If you did not have backup enabled and did not export a manual backup, unfortunately the data cannot be recovered.
The app isn't working — what should I do?
Try closing and reopening the app, then restart your device and check you're on the latest version. If the issue persists, email us at info@leme.com.au with your device model, OS version, and a description of the problem.